How to Keep Your Ecommerce Customers Safe (4 Tips)

If you own an ecommerce business, chances are the threat of a data breach is never too far from your mind. This is no surprise, considering how serious the consequences can be when information falls into the wrong hands.

While the possibility of exposing user information is a scary one, you're certainly not powerless to keep your customers safe.

You can significantly lessen the chances of a data breach by processing payments securely and following other safety best practices.

In this post, we'll look at why protecting personal information is so important for ecommerce businesses. Then, we'll share four tips for keeping your customers safe. Let's go!

Why Protecting Customer Information is Crucial

Perhaps now more than ever, data privacy has become a central concern for anyone who spends time online. Unfortunately, this wariness is in response to a rising number of data breaches, which has been trending upwards since 2005.

Ecommerce sites may be especially attractive to bad actors as they're likely to store payment details as well as personal information.

Stolen data is not only a concern for the owners of the information, but it can also have serious consequences for your business.

The financial impact can be especially devastating, as the cost to recover can be pretty high. In 2020, the global average cost per data breach was $3.86 million.

In addition to taking a financial hit, you could lose the trust of your existing customers, who may take their business elsewhere. These customers may also warn their networks against doing business with you, resulting in further losses.

How to Keep Your Ecommerce Customers Safe (4 Tips)

Now that we've discussed the seriousness of a data breach, let's look at a few tips you can use to keep your business and customers safe.

1. Process Payments With Buy Now Plus

Since payment information is especially sensitive, you may want to make protecting it your first priority.

Using a tool like Buy Now Plus will not only make the buying process easier for your customers, but it will also provide additional security as it's built on top of Stripe:

Buy Now Plus uses Stripe to keep payments secure.

Stripe is a very secure payment solution. All transactions processed through it are Secure Socket Layer (SSL) protected to keep data safe while it's being transmitted. Moreover, credit card numbers are encrypted and kept secure in Stripe's data center.

Getting started with Buy Now Plus is quick and easy, even if you don't have a Stripe account yet. To get started, click on the Connect to Stripe button on the Buy Now Plus login page.

Then, you'll be prompted to enter the email associated with your Stripe account. If you don't have one, any email will do:

The login screen for Buy Now Plus.

On the next screen, you'll create a password for your Stripe account. You'll then need to secure your account using a mobile number. Enter the code that you'll receive via text to continue.

At this point, you can either connect to an existing Stripe account or create a new account to use with Buy Now Plus:

Connecting a Stripe account to Buy Now Plus.

Next, you'll need to enter some details about your business, as well as some personal information.

When you're ready, you can connect your new Stripe account to Buy Now Plus.

2. Control Access With Strong Passwords

Chances are you protect sensitive information with passwords, so you'll want to be sure they're up to the task. Your best strategy for this is to follow some simple password best practices:

  • Never use the same password for more than one account.
  • Ensure that passwords are both long and complex.
  • Change passwords regularly.
  • Avoid sharing passwords.
  • Never write passwords down.

You might also consider implementing Multi-Factor Authorization (MFA). MFA adds an additional security challenge after an individual has entered this password.

This challenge could be answering a security question, entering a pin, or using a one time password (OTP) provided via text or email.

If you'd like to add this functionality to your WordPress site, you can use a plugin called WP 2FA:

The WP 2FA plugin which adds two factor authorization.

This free plugin is easy to set up and supports several OTP-generating apps. You can also configure it to force users to set up MFA immediately or give them a grace period.

3. Collect Only the Information You Need

Simply put, hackers can't steal information that you don't have. For this reason, it's best that you only collect the information needed to provide an efficient service. Remember that you can always ask for additional details later.

Aside from security concerns, asking for too much data up front can contribute to a poor customer experience. The last thing you want is to be losing customers during your signup or checkout process.

If you've already collected information you don't need, you might want to delete it now.

You'll not only keep your customers safer, but this can also help you comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Take the time to carefully consider what information you truly need. You may want to develop guidelines for the collection, storage, and eventual deletion of customer data.

Firm policies are beneficial if you work with a small team to ensure that everyone is on the same page.

4. Keep Your Software Up to Date

Outdated websites and software make desirable targets for hackers. Once word gets out about a vulnerability, it will likely be exploited quickly.

To keep your website safe, it's important to be vigilant about any updates developers release for the software and tools you use.

You'll want to be especially aware of any emergency patches which are often issued in response to a potential threat.

You can be even more proactive about this by regularly checking your software vendors' websites for any updates you may have missed. Ensuring that all of the plugins on your site are updated on a regular basis can help keep your site safe.

Conclusion

As the owner of an ecommerce business, you have an obligation to your customers to keep their private information secure. Fortunately, there are ways to protect both your customers and your company.

Let's recap the four tips we shared for protecting user data:

  • Process secure payments with Buy Now Plus.
  • Control access with strong passwords.
  • Collect only the information you need.
  • Keep your software up to date.

Do you still have questions about keeping your customers safe? Let us know in the comments section below!

If you liked this post, be sure to follow us on Twitter, Facebook, and LinkedIn.

Join the Great Resignation (Start Your Ecommerce Business in 3 Steps)

In 2021, the Bureau of Labor Statistics reported a record number of resignations. You may dream of joining the great resignation, but quitting your job is never a decision to take lightly.

Fortunately, there is an industry that’s going from strength to strength. By starting your own ecommerce business in 2021, you can finally become your own boss without feeling like you’re taking a massive gamble.

In this post, we’ll look at why more people are quitting their jobs than ever before. We’ll then show you how to start your ecommerce business in three easy (and affordable) steps. Let’s get started!

An Overview of the Great Resignation (And Why You May Want to Join It)

The number of people quitting their jobs is on the rise. There are many reasons why so many employees are joining the great resignation, including burnout.

While exhaustion has always been an issue within the workforce, 67% of employees feel that burnout has worsened over the course of the pandemic. For tired and overworked employees, a change of career may seem like the perfect solution. 

The seriousness of the COVID-19 pandemic has inspired many people to re-evaluate their lives, including their jobs. The historic rise in resignations could signify that employees are taking actionable steps to improve their work situation. 

Whatever the reasons for it, this trend shows no signs of slowing down. The job site Monster reports that 95% of US employees are currently considering a career change. If you’re one of these people, then it may be time to start your own ecommerce business. 

While the pandemic forced many physical stores to close their doors, it also sparked an online shopping revolution. In 2021, over 2.14 billion people are forecast to purchase goods and services online. That’s a lot of potential customers for your new venture.

In fact, with the global population expected to reach 7.87 billion people in 2021, these figures suggest you could be promoting your online products and services to around 27% of the world’s inhabitants. 

If you already run a website, you could add ecommerce functionality to your existing content. For example, if you run a successful membership site, you might consider creating a members-only store. This can be a way to monetize your audience and turn all of your hard work into profit. 

Join the Great Resignation (Start Your Ecommerce Business in 3 Steps)

According to Microsoft, 41% of people plan to change jobs in 2021. If you’re eager to join them, then starting your own ecommerce business may be the answer. Here’s how to become your own boss in three easy steps.

Step 1: Find Your Niche

Running an ecommerce business offers many opportunities, but there’s also lots of competition. With more and more online stores opening every day, you may get the best results by focusing on a specific niche. 

Choosing a niche immediately reduces the competition and gives you a stronger brand identity. In particular, it helps differentiate your venture from ecommerce giants such as Amazon, which already excels at being all things to all people:

The Amazon ecommerce site.

By promoting products that have huge appeal to a very specific audience, you can often achieve more conversions and a higher Return On Investment (ROI). With this niche approach, you can also tailor every part of your business to speak to the deep needs of your target audience

If you don’t already have a niche in mind, then the next step is identifying some products that you’re passionate about.

By specializing in items that you’re genuinely interested in, you can tap into an authentic drive and enthusiasm that will influence your business. For example, this passion can enhance your marketing and advertising campaigns.

While it’s a good idea to keep your business tightly focused, it’s important to find a big enough niche to generate healthy revenue.

Here, you can use tools such as Google Trends to evaluate the level of interest in the products you’re considering stocking:

The Google Trends dashboard can help you join the great resignation.

When crunching these numbers, keep in mind that you’ll want to grow your business over time. This means there should be enough interest to support your future expansion. 

Step 2: Create a Business Plan

A business plan is a written document that defines what your ecommerce business is, the activities it’ll perform, and its core objectives. It also details how you’re going to achieve those aims. 

By creating a business plan now, you can verify that your grand idea has the potential to be a viable ecommerce company before you start pouring time and money into it.

This document can also help you secure funding without a proven track record if you're seeking external investment. 

Every business plan is different, but most documents start with an executive summary. This outlines your ecommerce business and its mission statement. 

Next, you’ll detail your products and pricing, how your business benefits the customer, and your Unique Selling Point (USP). If you’re focusing on a niche, this is the place to stress that you’re offering a specialist, focused service.

This is also the perfect opportunity to demonstrate a deep understanding of your target audience and prove the demand for your products.

Even if this document is for internal use only, it’s a good idea to include a section on financial planning. This can help you budget and balance your cash flow. Otherwise, you risk negative cash flow completely derailing your operation.

3. Generate Buy Now Buttons

It’s easy to fall into the trap of assuming that your new ecommerce venture requires a website. While many successful businesses do operate an online store, this isn’t a necessity. 

Designing, developing, and launching a digital shop requires a significant amount of financial investment. This includes purchasing web hosting, securing a domain name, and potentially even hiring specialist designers and developers.

If you want to minimize your running costs, then you can operate an entire ecommerce business and sell anything from anywhere, thanks to Buy Now Plus:

The Buy Now Plus dashboard.

You can use our free online service to generate a wide range of buy now buttons. Buy Now Plus operates on top of the popular Stripe payment gateway, so you can even accept credit card payments without an online store:

The Stripe checkout can be useful tool for joining the great resignation.

After creating these buttons, you can post them to any location that accepts text, including all major social media platforms.

You can even sign up for an email automation service such as ActiveCampagn, and run email campaigns featuring your buy now buttons.

Conclusion

Quitting your job is never a decision to take lightly. However, if you’ve always dreamed of running your own ecommerce business, then now may be the perfect opportunity. 

Let’s quickly recap how to launch your own ecommerce venture and join the great resignation:

  1. Find your niche.
  2. Create a business plan.
  3. Generate buy now buttons, using a tool such as Buy Now Plus.

Do you have any other questions about how to start a successful ecommerce business? Let us know in the comments section below!

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